Sales Coordinator - fully remote role - north-east or east coast preferred

Sales Coordinator - fully remote position

We are seeking a motivated and detail-oriented Sales Coordinator. In this role, you will contribute to:

• helping us achieve our mission of changing the way the world creates and uses trustworthy information.
• ensuring we hit our targets because of your seamless communication, your effortless organisation, disciplined completion and improvement of processes, excellent communication and through coordination of purposeful events and conferences.

Who are we?

In 2014, we launched Covidence - a SAAS platform that enables research teams in any sector to easily, quickly and systematically synthesise the world’s mountains of primary research and uncover actionable insights. Covidence does this by accelerating a research workflow called ‘systematic review,’ the gold standard for synthesising research evidence into accurate summaries of scientific knowledge. It is used by more than 300,000 researchers and students across thousands of organisations, including many of the world's most prestigious and innovative universities and institutions. We are a well-funded NFP - set up 'for good'.

We have a team of 7 based in the USA, with colleagues also based in Europe, the UK, South Africa, Australia and New Zealand. It is likely you will need to travel domestically occasionally.

What will you be responsible for?

• Assisting the sales team in prepare for presentations and proposals.
• Maintaining and updating resources, documentation and databases, ensuring accurate and timely information.
• Coordinating sales activities, including scheduling meetings, follow-ups, and travel arrangements.
• Monitoring and communicating sales performance.
• Liase and coordinate between teams.
• Organizing our participation in trade shows.
• Responding to customer inquiries.

What are we looking for?

Our ideal candidate is someone who loves to make a difference. Someone who is a self-starter, pitches in, enjoys working with a global team and embodies our values of One Team, Honour Knowledge and Find a Way.

• Some experience in a sales support or administrative role - ideally from enterprise subscription, saas, site licensing or similar backgrounds.
• Expert user of Google Workspace.
• Proficient in Microsoft Office suite and CRM software.
• Strong organizational skills with the ability to manage completion of multiple tasks and deadlines.
• Demonstrated experience creating and improving processes and workflows.
• Excellent communication and interpersonal skills.
• Detail-oriented with a problem-solving mindset.
• Ability to work collaboratively in a team environment.
• Experience working fully remotely or hybrid.

What We Offer:

• Comprehensive benefits package, including health insurance and retirement plans.
• 4 weeks paid vacation, paid sick leave and a few other time-off options.
• A monthly home office allowance to contribute to your running costs.
• A choice of home office equipment to set you up.
• Qualification for paid parental leave after 6 months service.
• Opportunities for professional development and career advancement that include an annual personal learning budget and paid time off.
• A supportive, flexible and inclusive work environment.

What's next?

We will be reviewing applications over the next couple of weeks. Keep an eye out for an email from us to let you know if you have been selected for an interview.

First Interview - a quick 20-minute video interview with our Head of People

Second Interview - meet the team and tell us about your experience, strengths and career aspirations

Third Interview - meet your leader and a colleague to talk more about your fit into the culture and team

Please tell us during the recruitment process if we can accommodate for any of your needs. We have a flexible and inclusive approach to work, and we welcome a discussion about your needs.